I have been with this Doctor's Surgery since I moved to the area in 1987, in that time I have always found them to be a very caring and understanding team of Doctors, Nurses and Reception staff. I must admit that since my husband passed away and since I became quite poorly with various illnesses that hit in my late 30's, they have always been very good to me, no matter which Doctor I see. I obviously have my favourite members of staff and Doctor there but I won't name names as to be honest I think they are all wonderful. I can't fault any of them, I have had some very traumatic times and when I've needed the Doctor to help and support they have been there for me. They do care a great deal, they are kind and understanding and very efficient too. I hope they keep my favourite Doctor as I struggle with social issues, anxiety and opening up to my circumstances, with this Doctor I am 100% comfortable and feel like I can tell them anything and they will never judge nor look down on me as some kind of failure in life, which is sometimes how I feel. As for my favourite receptionist, she is a sweetheart. She is always willing to help and she's very kind, friendly and is lovely natured and very sweet. If I know I am going to see my favourite Doctor I don't feel so anxious about going, I'm glad I am in their care, they've only in the last year or so taken care of me and I honestly would rather see them over the others, not because I dislike the other Doctors or because this is in some way detrimental to the rest of them, I am just very comfortable and at ease with them, however, they are all very kind and caring but my favourite just has the edge and is a terrific person, I can just tell. I would definitely recommend them, they look after my sons too if they need to go along, which, thankfully, isn't often as they are healthy and young. I hope this review helps, if you are suffering with social anxiety, mental health issues and/or rare diseases, then I would recommend them as it doesn't have to be frightening seeing your G.P and they are all very good.
Great service under difficult conditions
Although I have been a patient here for many years I was very surprised to find that they did not take my illness seriously. Many of my urgent medical letter requests where scrutinized and not dealt with satisfactorily. It difficult when you have been diagnosed with a serious mental health issue to be subtly criticized or not taken seriously it leads to doubt regarding your diagnosis and anxiety about your care. The management here are very harsh and quick to criticize and point out blame for human errors. Even to the point of blocking necessary care and concern. I did not find these group of doctors helpful in my time of urgent need. In fact I felt they thought my condition was either funny or phony is something no one should have to endure. Despite being a patient here all my life no matter of urgency was given to my requests. This is not the same practice as it has always been. It is not fair or just or a matter of correct practice. It is a matter of attitude and the attitude here is terribly superior, arrogant and well bordering on ignorant. I would not recommend them. The only doctor here that seems ok is my own. I hope these issues will be dealt with accordingly because it is a shock for the renowned NHS to behave and act in such a manner.
Potterells Medical Centre is a UK Hospital based in North Mymms, East of England. Potterells Medical Centre is located at Station Rd, Brookmans Park, North Mymms AL9 7SN, UK.
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